If you want to become our B2B partner, register via registration, check the box "I am interested in becoming a wholesale partner". Then fill in all the necessary information. You need to have a valid VAT number. After submitting the form, we will contact you and we can agree on the next steps.

The minimum wholesale order value is €300.

You will pay for wholesale orders based on the invoice we issue, which will be sent to you after the order is created.

The buyer incurs shipping costs.

Shipping charges are calculated based on your order’s total, package size, destination, and carrier options. Since costs vary, shipping won’t appear at checkout; instead, we’ll calculate it afterward to ensure you only pay the actual amount. If you prefer to arrange your own shipping, let us know when you place your order, and we’ll prepare everything for pickup. For any questions, our support team is here to help. Write to [email protected]. 

For products from the new collection, we provide information on the expected delivery date. If pre-orders are made, delivery takes approximately 6 months. Goods in stock can be delivered even earlier. If you are interested in more information about the delivery of specific products, please email us at: [email protected] with the details.

You can pre-order your favorite SHAPEN models twice a year to ensure sufficient stock for your customers for the new season. The pre-order cycle is always launched in the spring (for the upcoming fall/winter collection) and in the fall (for the spring/summer collection). We will notify you of the launch by sending you our current catalog. You will also receive the scheduled shipping date for your order.

We always communicate information on the expected date of pre-order shipment in advance in our B2B zone and for individual models of the new collection.

During the season, you can order from our stock. The currently available quantities are displayed for each model and size in the "NEW ORDER" section of your B2B account. If some sizes are not displayed, they are sold out.

If some sizes are not displayed, they are sold out.

In case of claims, please do not hesitate to contact us via email at [email protected]. In order for us to assess the case as quickly as possible, please provide:

• a description of the problem
• a photograph
• our invoice number
• the date when the shoes were sold to your customer

We will then assess the case and inform you of the solution within 30 days of receiving the claim. Please do not send the shoes without our request. Based on your report, we will assess whether this will be necessary.