In our e-shop, you can conveniently and securely make purchases without any additional fees using the Finby payment gateway. We accept the following payment cards: VISA, VISA Electron, MasterCard, MasterCard Electronic, and Maestro.

Card payments are reliable and meet the highest security standards, with all transmitted information encrypted. Security is ensured through 3D Secure protocols.

Alternatively, you can also choose to pay using Google Pay, Apple Pay, or PayPal.

We will guide you through the entire process of returning or claiming goods in the Returns and Claims on Goods section.

If you find that your SHAPEN shoes have arrived damaged or with a manufacturing defect, you can file a claim. We pay close attention to our shoes during the final quality control; however, due to the nature of handmade production, a minor defect can occasionally be overlooked.

EU customers can start a new claim via our Returns and Reclamation page, where the system will guide them through the entire process.

Non-EU customers can contact us via email at [email protected]. Please include a description of the defect and attach photos. We will do our best to resolve the situation to your satisfaction.

Once your order is dispatched, you will receive an email notification containing the tracking information. If you do not receive this, please contact us at [email protected].