Frequently Asked Questions
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Unsuitable shoes can be returned within 30 days of delivery without providing any reason. The goods must be:
- unused,
- undamaged,
- tested only on a clean floor or carpet (not outdoors),
- in the complete original packaging,
- with all the original tags and stickers. We will guide you through the entire process of returning or claiming goods in the Returns and Claims on Goods section. -
For a list of countries where we deliver SHAPENs, please visit the Shipping subpage.
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We will guide you through the entire process of returning or claiming goods in the Returns and Claims on Goods section.
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Claim the goods immediately after discovering the defect, later claims will not be acknowledged. The goods must be properly cleaned and dry. Failure to comply with these conditions will result in refusal of the claim on the goods. The assessment of the legitimacy of the claim and its processing shall take no longer than 30 calendar days after receipt of the goods for the claim procedure. If this does not happen, we will refund the money.
We will guide you through the entire process of returning or claiming goods in the Returns and Claims on Goods section.
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We do not do exchanges. If the size doesn't fit you, send the Shapens back to us and we'll refund your money so you can create a new order in our e-shop. Why don't we do exchanges, you ask? We used to, but the logistics were complex and it would happen that we didn't have the shoes in stock and the customer had to wait long for us to make them. The customer had neither the shoes nor the money. We are in favor of a fair deal, so we do not want to owe anything if it takes us longer to produce.
Our customers like to use the Facebook group SHAPEN group SK and CZ to exchange shoes. In addition to a wealth of information, reviews and classified ads for exchanging or selling our shoes, group members will also find exclusive discounts and bargains here.