Frequently Asked Questions
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If the shoes do not fit as expected, you may return them within 30 days of delivery without providing any reason. To qualify for a return, the goods must be:
- Unused
- Undamaged
- Tried only on a clean floor or carpet (not outdoors)
- In the complete original packaging
- With all original tags and stickers attached
We will guide you through the entire return or claims process in the following section: Returns and Claims on Goods. Please note that we only accept returns from countries within the EU. Returns from countries outside the EU and the Canary Islands cannot be accepted at this time.
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We deliver worldwide. You can find the list of available countries on the Shipping page. If your country is not listed, please do not hesitate to contact us at [email protected] for further assistance.
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We will guide you through the entire process of returning or claiming goods in the Returns and Claims on Goods section.
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Please submit a claim immediately after discovering the defect, as claims made at a later time may not be accepted. The goods must be clean and dry when returned. Unfortunately, failure to meet these conditions may result in the claim being refused. Once we receive the item, the assessment and processing of the claim will be completed within 30 calendar days. If we are unable to meet this timeframe, we will issue a full refund. For step-by-step instructions, please visit our Returns and Claims on Goods section.
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We do not offer exchanges at this time. If the size or model doesn’t fit as expected, you are welcome to return the unworn shoes within 30 days of receipt. Once we receive your return, we will issue a refund, allowing you to place a new order in our e-shop for the correct size or style at your convenience.