DIVINE barefoot ankle boots

You can find the size chart, along with the recommended oversize for each particular model, directly on the product page. The size chart can be accessed by clicking on the "Size chart" link located just above the size selection menu on each product page.

You can easily read the proper and reliable method for measuring your foot in our article How to Measure Your Foot Correctly, where you will find all the necessary steps and tips.

We will be happy to advise you! Please send us a message at [email protected]. Don’t forget to include your foot measurements or a photo of your foot measurement, along with the name of the SHAPEN model you are interested in.

We will guide you through the entire process of returning or claiming goods in the Returns and Claims on Goods section.

At this time, we are unfortunately unable to process returns or exchanges for orders placed outside the European Union.

SHAPEN barefoot shoes are the ideal choice especially for the "Egyptian" foot type, characterized by a dominant big toe as the longest digit. Thanks to their anatomical shape, they provide the big toe with ample space without any unwanted pressure.

If you find yourself between two sizes, it’s usually best to choose the larger size for more comfort and to provide some toe allowance (oversize). Any extra space can be adjusted using insoles.

However, if you prefer a snugger fit, you may opt for the smaller size, depending on your personal preference for extra room in your shoes. For more personalized advice, please don’t hesitate to reach out to us at [email protected].

Toe allowance, also called “oversize,” is the extra space you leave between your longest toe and the end of the shoe to ensure comfort and natural movement. For SHAPEN shoes, the recommended toe allowance varies by model - you can find the specific oversize at the bottom of each size chart.

For enclosed shoes (such as winter shoes and trainers), the recommended toe allowance is 8 to 12 mm.

For sandals, a generally smaller oversize of 3 to 5 mm is recommended.

For open sandals, the oversize is usually between 5 to 10 mm.

Choosing the right toe allowance helps prevent discomfort and optimizes the fit.

Care depends on the material of the upper.

Smooth leather:

Simply wipe your shoes with a damp cloth, then allow them to dry. Once dry, apply a suitable leather balm or beeswax. Regular polishing helps prevent cracking, maintains the surface, and preserves the leather’s original quality.

Nubuck or suede (velour):

These materials require cleaning only when dry - never clean them with water as you would with smooth leather. Use special brushes or abrasive sponges designed for suede or nubuck. These shoes also need special care products to restore their color and refresh the material.

For more detailed care tips, check out our article: How to care for barefoot shoes properly?

If the shoes do not fit as expected, you may return them within 30 days of delivery without providing any reason. To qualify for a return, the goods must be:

• Unused
• Undamaged
• Tried only on a clean floor or carpet (not outdoors)
• In the complete original packaging
• With all original tags and stickers attached

We will guide you through the entire return or claims process in the following section: Returns and Claims on Goods. Please note that we only accept returns from countries within the EU. Returns from countries outside the EU and the Canary Islands cannot be accepted at this time.